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Heavyweight warning
on gym membership
The Department of Justice has warned consumers to take care signing up for a gym or fitness membership.
The Department has issued an alert on its website urging gym users to consider their fitness goals, what they could afford and the type of membership that would suit them.
It said gym users should consider the location of the gym and its facilities and take the time to tour several Centres and try some out on a ‘pay-as-you-go’ basis to see if they meet their needs.
The Department said gym users should consider paying monthly and avoid paying large amounts up-front or signing long-term contracts which could be risky.
| Consumers advised to take care |
“Special offers are often used to attract new members,” the alert says.
“For example, a gym may offer ‘free’ use of facilities for two weeks – but only if you join as a member for three months.
“Make sure you understand the terms of the introductory offer, including when the offer will end; what services you can use during the period; and whether you will automatically switch to an ongoing membership price at the end of the period.”
The Department said that if there was no promotion running, consumers should ask if there were any value-adding benefits that could be offered to new customers.
It said the fitness centre must also give new starters a choice when they first sign up, whether they want their membership automatically renewed.
“If you do not want this, your membership should automatically terminate at the end of the minimum term,” the Department’s alert says.
It says more information was available from Consumer Affairs Victoria on 1300 55 81 81 or this PS News link.
Edition 248, 25 January 2012
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